Help Center & Support
24/7 Support When You Need It Most
Comprehensive support system with ticketing, knowledge base, live chat, and dedicated success teams
Support That Drives Business Success
Great software needs great support. We're committed to your success with comprehensive, responsive support across all channels.
Fast Response Times
Get help when you need it with average response times under 15 minutes. Critical issues get immediate attention from our expert support team.
24/7 Availability
Business doesn't stop, and neither do we. Round-the-clock support via phone, email, chat, and video ensures you're never blocked.
Proactive Support
We don't just react—we proactively monitor your system, send optimization suggestions, and reach out before issues become problems.
Dedicated Success Manager
Enterprise clients get a dedicated Customer Success Manager who knows your business and ensures you maximize ROI from Msync.
The Value of Great Support
Poor support costs businesses ₹3-5 lakhs annually in downtime and productivity loss
| Category | Traditional Approach | With Msync | Monthly Saving | Annual Saving |
|---|---|---|---|---|
| Downtime Prevention | System downtime = ₹30,000/month loss | Proactive monitoring = ₹2,000/month | ₹28,000/month | ₹3,36,000/year |
| Training & Onboarding | External trainers = ₹20,000/month | Included training = ₹0 | ₹20,000/month | ₹2,40,000/year |
| Issue Resolution Time | Delayed support = 10hrs/month @ ₹1000/hr | Fast resolution = 2hrs/month | ₹8,000/month | ₹96,000/year |
| Self-Service Resources | Support tickets = ₹15,000/month | Knowledge base = ₹3,000/month | ₹12,000/month | ₹1,44,000/year |
| Total Annual Savings | ₹8,16,000+ | |||
Comprehensive Features
Everything you need to manage help center & support efficiently and effectively
Ticket Management
Multi-channel ticketing, priority routing, SLA tracking, and automated escalations
- Multi-channel
- Priority levels
- SLA tracking
- Auto-escalation
Knowledge Base
Searchable articles, video tutorials, FAQs, and step-by-step guides
- Searchable articles
- Video tutorials
- FAQs
- Step-by-step guides
Live Chat Support
Real-time chat, screen sharing, file sharing, and complete chat history
- Real-time chat
- Screen sharing
- File sharing
- Chat history
24/7 Availability
Round-the-clock support through phone, email, and chat channels
- Phone support
- Email support
- Chat support
- 24/7 availability
Training & Onboarding
Personalized training sessions, webinars, workshops, and certification programs
- Custom training
- Live webinars
- Workshops
- Certifications
Success Manager
Dedicated account manager for enterprise clients with proactive support
- Dedicated manager
- Proactive support
- Quarterly reviews
- ROI tracking
Proven Success Across Industries
See how leading businesses in your industry leverage Help Center & Support
The Challenge
Getting timely support when critical business operations are affected
The Solution
Multi-channel 24/7 support with guaranteed response times and proactive monitoring
Results Achieved
< 15min response time, 95% satisfaction, minimal downtime
The Challenge
Need for dedicated support and custom training for large teams
The Solution
Dedicated Success Manager, custom training programs, and priority support
Results Achieved
100% user adoption, maximum ROI, strategic guidance
The Challenge
Need self-service resources and quick answers without high support costs
The Solution
Comprehensive knowledge base, community forums, and chat support
Results Achieved
70% self-service resolution, cost-effective support
Why Choose Msync Help Center & Support?
Built with modern technology, best practices, and your success in mind
Fast Response Times
Average < 15 minutes for all support channels, immediate for critical issues
Multiple Channels
Phone, email, chat, video call, WhatsApp—reach us how you prefer
Expert Team
Highly trained support engineers who understand your business
Rich Resources
1000+ articles, video tutorials, and webinars for self-service
Proactive Monitoring
We monitor your system and reach out before issues escalate
Success-Focused
We're invested in your success with dedicated Customer Success Managers
Msync Support vs Typical SaaS Support
See how we compare to traditional solutions
| Feature | Traditional Systems | Msync |
|---|---|---|
| Response Time | 24-48 hours | < 15 minutes |
| Availability | Business hours | 24/7 |
| Support Channels | Email only | Phone, Email, Chat, Video |
| Training | Self-service only | Live training included |
| Proactive Support | Reactive only | Proactive monitoring |
| Success Manager | Extra cost | Included (Enterprise) |
| Knowledge Base | Basic docs | Comprehensive + Videos |
| Local Language | English only | Multiple languages |
What Our Customers Say
Join hundreds of satisfied businesses
"The support team is phenomenal. We once had a critical issue at 2 AM and got immediate help. The response time and expertise are unmatched."
"Our dedicated Success Manager helped us optimize workflows and increase efficiency by 40%. The proactive support has been game-changing for us."
Frequently Asked Questions
Everything you need to know about Help Center & Support
Ready to Transform Your Help Center & Support?
Join 100+ businesses already using Msync to streamline their operations and achieve exceptional results.